Advancement CRM Administrator and Service Delivery Lead

The University of Maine System is seeking an Advancement CRM Administrator and Service Delivery Lead to support and enhance our Advancement CRM and digital marketing platform. This role is central to ensuring our campuses and Foundation teams can leverage technology for effective engagement, data-driven decision-making, and long-term success.

The Administrator will collaborate with key stakeholders across the system to implement, maintain, and optimize CRM solutions. This includes system administration, training, integration management, data quality oversight, and documentation. The role may also supervise a small team providing system support and reporting.

Key Responsibilities

• Serve as the primary administrator for the Advancement CRM and reporting system.
• Configure and manage technical functions such as accounts, dashboards, workflows, and integrations.
• Train campus and Foundation staff on CRM functionality and best practices.
• Monitor system performance, perform optimizations, and resolve data/ETL issues.
• Maintain CRM/ERP integrations for each business unit. 
• Collaborate with stakeholders to adapt the system to evolving business needs. 
• Develop and maintain documentation, processes, and support systems.
• Stay current on CRM and reporting tools, sharing relevant updates and opportunities. Analyze CRM-related data to support strategic decision-making.
• Participate in CRM user groups and professional communities.

Please review the Advanced CRM Administrator and Service Delivery Lead job description for more information.

Salary: The salary range for this position is $90,000 to $95,000, commensurate with the candidate's training, education, and experience.

Benefits: The University of Maine System offers a highly competitive benefits package that includes (but is not limited to):

• 13 paid holidays plus earned vacation and sick time
• Health, Dental, and Vision insurance
• Short-term disability insurance and employer-paid long-term disability insurance
• Employer-paid basic life insurance and supplemental life insurance
• Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children)
• 403(b) retirement plan with employer contribution

To learn more, please review the Benefits Information Summary.

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM EST, with flexibility available as mutually agreed upon between the supervisor and employee. 

This position is fully remote. Please review the University Guidelines for Remote Work.

Qualifications

Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of three years of experience with enterprise systems administration and development.
• Strong background in CRM Administration, including triggers, workflow automation, and related functions.
• Experience with digital marketing platforms, CRM/ERP integrations, and data segmentation.
• Demonstrated ability to engage stakeholders, assess needs, and develop effective CRM and digital marketing solutions. 
• Proficiency in Apex or an equivalent object-oriented language (Java, C#/.NET).
• Solid understanding of ETL processes using middleware platforms such as Boomi, MuleSoft, or comparable tools. 
• Relevant CRM certifications.
• Excellent analytical, organizational, communication, and customer service skills. 
• Strong knowledge of reporting tools and underlying structures as they relate to CRMs and digital marketing platforms. 
• Demonstrated ability to train users on complex topics. 
• Strong customer service orientation.

Preferred

• Higher education experience is strongly preferred
• Salesforce Certified Administrator is strongly preferred
• Experience with marketing automation platforms

How to Apply:

Materials must be submitted via “Apply Now” below. You will need to complete an application and upload the following: 

1. A cover letter that describes your experience, interests, and suitability for the position. 
2. A resume/curriculum vitae.

Important items to know about the recruitment process:

• Applications will be reviewed on an ongoing basis and will remain open until filled.
• Materials received after the initial review date will be reviewed at the discretion of the University.
• Incomplete application materials cannot be considered.
• Candidates selected to proceed to the final stages of the search process will be requested to provide contact information for references.
• The successful applicant is subject to appropriate background screenings.
• Candidates must be authorized to work and reside in the United States. 
• We are not able to consider applicants who require Visa sponsorship now or in the future.

EEO Statement

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity, or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME  04469-5713, 207-581-1226.  TTY 711 (Maine Relay System).