Benefits Administrator I - Pension

The Benefits Administrator I / Pension is responsible for coordinating, administering, processing, and managing Chester County’s Pension.  This position provides professional and administrative assistance in the daily operation of the County’s Pension program to ensure information is current, accurate, and readily available. Incumbent serves as the primary contact for County employees who are retiring.

• High level of Customer Service with knowledge in all apects of pension with the ability to relay informaiton clearly and effectively to retirees.          
• Work with employees as they plan for retirement from The County of Chester.
• Ensure retirees understand the retirement process and all options available to them at the time of retirement.
• Manage the timeliness of correspondence between Retiree and Pension Administrator.
• Develop and manage each retirement event related to retirement date, accuracy/completion of pension documents, and accuracy of all pension calculation data.
• Learn and understand the Pension guidelines to answer questions and provide information effectively and accurately. 
• Develop and maintain reports to track communication among retirees, actuarial consultants and department managers.
• Continually develop and improve upon processes and procedures as necessary. 
• Manage all monthly reporting related to pension.
• Maintain files for all retirees.
• Manage all billing for benefits team.
• Maintain all invoices for each vendor weekly and monthly.
• Become proficient with Concur invoice management platform and troubleshoot any issues accordingly.
• Track invoices by monitoring for timeliness of payments as well as duplicate or outstanding invoices.
• Receive and process life insurance claims for retirees who pass.
• Provide life insurance claim forms to decedent’s beneficiary.
• Work with life insurance carrier to submit life insurance claim and monitor for claim approval or next steps.
• Maintain the pension page of the Intranet for The County of Chester. 
• Ensure all information, forms and plan descriptions are current and accurate.

• Associate degree from an accredited college or university,or equivalent combination of education and experience. 
• Two to four years of job-related experience.
• Excellent customer service and interpersonal skills with the ability to interface effectively across all levels of county management while exhibiting objectivity and openness to others' views
• Ability to plan, organize and implement duties with minimal supervision.
• Ability to work independently, proceed with objectives, and carry tasks to completion. 
• Strong math knowledge and skills.
• Strong professional ethics.
• Ability to follow office protocol.
• Ability to make firm, unbiased decisions while exhibiting sound and accurate judgment.
• Ability to handle multiple tasks simultaneously, establish priorities, and balance team and individual responsibilities.
• Accurate and detail oriented.
• Exhibits willingness and flexibility and easily adapts to changes in the work environment.
• Ability to maintain confidential information and handle confidential matters.
• Strong organizational and time management skills.
• Ability to work as part of a team.
• General knowledge and understanding of human resource policies and procedures as well as federal and state guidelines. 
• Intermediate skill to use a personal computer and various software packages.
• Ability to handle and resolve recurring problems.
• Strong work ethic (inspires the trust of others; upholds organizational values).

• Bachelor’s degree from an accredited college or universityin human resources, business, or related field.  
• At least five years of experience and knowledge in Employee Benefits.
• General understanding of County of Chester policies and procedures.

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:
To perform this job successfully, an individual should have:

• Basic to Intermediate Word skills
• Basic to Intermediate Excel skills
• Basic Outlook skills (Email and Calendar)
• Basic Internet Explorer skills 
• PeopleSoft skills or the ability to learn PeopleSoft.
• Concur Skills or the ability to learn Concur.

• Close vision. 
• Ability to adjust focus.

• The noise level in the work environment is usually quiet to moderate.
• Employee will work inside 100% of the time.

• Confidentiality is crucial to this position.
• This position requires professionalism. 
• There will be a need to work extended hours during peak periods throughout the year.