Dynamics 365 Support Consultant

Job Description

Our Enterprise Technology Advisory team combines expertise in intelligent automation, data engineering, and software integration to help our clients align their technology capabilities with strategic and operational goals. Leveraging KPMG’s extensive national and global resources, we take a multidisciplinary approach to unlock the potential of both existing and new technology investments.

We are seeking a proactive and technically skilled Dynamics 365 Support Consultant to join our Community Care Customer Success team. This role will focus on providing post-implementation support, troubleshooting, and enhancement of Community Care solutions, with a strong emphasis on integrations with Azure, DocuSign, Twilio, and Document Core Pack. The ideal candidate will have a solid understanding of Dynamics 365 CE/CRM, experience with third-party integrations, and a customer-centric approach to support.

Key Responsibilities:

• Provide day-to-day support for Community Care users, resolving issues and answering queries.
• Troubleshoot and resolve integration issues related to Azure Logic Apps, and Third-Party apps.
• Collaborate with functional consultants, developers, and business stakeholders to ensure seamless system performance.
• Monitor system health and performance, proactively identifying and addressing potential issues.
• Assist in testing and deploying updates, patches, and new features.
• Document support processes, known issues, and resolutions in a knowledge base.
• Train end-users on best practices and new functionalities.
• Participate in continuous improvement initiatives to enhance system usability and performance.

Functional Skills:

• Proficiency in Dynamics 365 CE Sales, Customer Service and Field service modules and out of the box functionalities.
• Experience with Power platform suite Including PowerApps, SharePoint and Azure capabilities.
• Experience with third party tools such as Document Core pack (DCP), Twilio and DocuSign etc
• Exhibit strong verbal and written communication skills to interact with clients and team members clearly and professionally.
• Analyse and diagnose issues systematically, providing innovative and practical solutions.
• Escalate complex problems to senior team members while ensuring proper follow-up.
• Work closely with the customer support team to share knowledge and improve service delivery.
• Display strong organisational skills and attention to detail in managing tasks and priorities.
• Work closely with the customer support team and product team to share knowledge and improve service delivery.

Technical Skills:

• Experience and understanding of Dynamics 365 Custom workflows, Power Automate Flow, Business process flows and PowerApps Portals.
• Experience of JavaScript, C#, and .NET for customisation and plugin development.
• Experience with data migration, integration, and management using tools like SQL Server and Azure Data Factory.
• Understanding of REST APIs and integration tools like Logic Apps or KingswaySoft.
• Experience with Dynamics 365 deployments and environment provisioning and management.

Qualifications

• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Power Platform Fundamentals
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
• Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Additional Information

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.