National Support Specialist

The National Support Installation Quality Specialist (NSS) plays a critical role in ensuring first-time-right installations of Smart-hopping infrastructure to improve remote resolution rates and reduce costly field escalations. This role supports Philips’ strategic initiative to enhance productivity and operational efficiency across HPM modalities. 

Your role: 

• Conduct pre-handover installation reviews for telemetry and Smart-hopping systems. Collaborate with Remote Service Engineers (RSEs) and Field Engineers to validate configurations and prevent service-impacting errors. 

• Provide ad hoc field training to RSEs on evaluating PIC IX logs and Smart-hopping configurations and develop and deliver feedback loops to improve training content and field readiness. Support onboarding and mentoring of new engineers, leveraging deep product experience. 

• Lead investigations into configuration-related escalations and document findings. Partner with NSS and PSE teams to optimize system configurations and prevent repeat issues. 

• Drive the development and enforcement of standard work instructions and configuration checklists and contribute to the design and implementation of quality checks as part of TTS documentation. 

• Stay current with evolving technologies including Smart Hopping 2.0 and hardened security requirements. Provide expert guidance on complex customer environments and infrastructure challenges. 

You're the right fit if:  

• Bachelors’ Degree in Computer Science, Biomed or related field preferred with at least 5 years’ experience Healthcare / IT Technologies. 

• CCNA certification is , CCNP is preferred with Enterprise network troubleshooting experience. VMware certifications or equivalent experience and Wireshark Certified Network Analyst or equivalent experience, Microsoft and other certifications are a plus (ie. MCTS, MCITP, VM WARE). 

• Previous experience working in a hospital setting with ability to adapt to changing work requirements in a complex, fast pace environment. Must be willing to travel up to 60% and be available 24/7 via phone or pager when scheduled on call. 

• Ability to communicate effectively with various levels of employees and customers both verbally and in writing. Ability to calm a tense situation with upset customers if needed. 

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.  

How we work together 

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. 

This is a Field based role. 

About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.  

• Learn more about our business. 

• Discover our rich and exciting history. 

• Learn more about our purpose. 

• Learn more about our culture. 

Philips Transparency Details  

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $39.05 to $62.48 per hour. 

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $41.11 to $65.77 per hour. 

The pay range for this position in AK, DE, MD, NY, RI, or WA is $43.16 to $69.06 per hour. 

The pay range for this position in CA, CT, DC, MA, or NJ is $46.04 to $73.66 per hour. 

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.