Customer Support Representative

Software Support Representative
Location: Arlington, TX is preferred, but remote is an option as well
Permanent, Direct Hire

The Company
Constellation Dealership Software companies, Ideal, c-Systems and Charter, have developed the largest 
database of dealership transactional sales, inventory position and task completion information in the 
Outdoor Power Equipment (OPE) market. 

The Job
We are seeking someone for our Arlington, Texas office to help provide customer support for our 
dealership management system (including accounting) software products. [Open to remote].
The Software Support Representative will demonstrate expert knowledge of our software products to 
be able to respond to customer questions on usage and troubleshoot issues via telephone and/or email. 
This individual will need to be able to manage and triage numerous tasks at the same time while 
providing excellent customer support. Successful candidates must have a passion for accounting, strong 
work ethic, excellent problem-solving skills, and a passion for helping people.

Responsibilities

• Acquire in-depth knowledge of various company software products and modules. 

• Be an Accounting expert on our software (journal entries, financial reporting, reversing transactions, reconciliations, etc.) 

• Develop an understanding of the customer’s business and the business processes products support

• Answer incoming emails/calls from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed

• Assist with testing and duplicating unknown software and hardware problems reported from the customer base, and troubleshoot the issue(s) at hand

• Assist other support team members to make follow up calls regarding customer problems

• Take ownership of each communication with the customer, ensuring follow up communication is made as needed

• Complete special projects and tasks as assigned by the Support Manager

Profile of a Successful Candidate:

•  2+ years of customer service experience. Software support experience would be an asset.

• Bookkeeping experience or knowledge

• Working with QuickBooks, Peachtree or a Business Management System with Accounting would be an asset

• Experience working at an Outdoor Power Equipment or Agricultural dealership would be an asset.

• Ability to develop a strong knowledge of software products and service offerings and ability to troubleshoot to resolve customer inquiries

• Proven track record of working with customers via telephone to build relationships and ascertain concerns and provide guidance with respect to questions or issues

• Willingness to interact with customers in a professional, productive manner that enhances customers’ experience.

• Strong organizational skills to interact with multiple customers over the course of the day

Non-Exempt

The estimated base salary range for this role in the United States is $22.85 - $34.27 per hour. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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