Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.
Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24 — The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.
About This Position
The Implementation Services Engineer role is a technical lead, mainly responsible for deploying Grypho5’s managed security solutions with a strong focus on deployment and migration services for email and Identity Access Management (IAM). This role reports to the Director of Implementation Services and is 100% remote with a potential requirement to travel to client locations when necessary and if applicable (subject to availability).
An ideal candidate will be able to:
- Lead technical design and architectural workshops
- Deploy and configure complex technical solutions for secure Active Directory, Azure Cloud Services Entra ID (formerly known as Azure Active Directory), Exchange and O365 email using our internal specifications, documentation, and best practices, with minimal supervision
- Resolve implementation issues with a combination of skills, experience, vendor support, and internal consultations
- Maintain an exhaustive understanding of our products and solutions
- Create and maintain implementation documentation leveraging Conversant Group’s security standards
- Maintain a high degree of proficiency in the products and software to be implemented
- Act as a Subject Matter Expert (SME) for Conversant Group’s product and service solutions with focus on cloud-based Single Sign-On (SSO), multi-factor authentication, and directory services
- Provide mentoring and be a technical escalation for junior/mid-level engineers
Key Responsibilities
- Lead client-facing technical architecture and design workshops
- Creation and securing of O365 Tenants
- Migration of on-premises email to O365
- Setup and configuration of Azure Cloud Services Entra ID
- Integrating applications into a segregated and secured Entra ID management identity plane
- Support, maintenance, and migration of on-premises active directory
- Understand and can speak to SSO technologies such as Microsoft Entra ID, Okta, Ping, and DUO
- Install, configure, integrate and audit identity protection platforms and applications
- Resolve implementation-related technical issues
- Work closely with Project Managers on defining task details, timelines, status updates, and working within project scope
- Understand project scope definition, validation, and deployment of services
- Act as an SME for Conversant Group’s managed security solutions portfolio
- Assist the Managed Protection Team in handling client tickets and promoting problem solving when required
- Assist the Assessments Team on client technology shoulder surfing sessions when applicable
- Provide mentoring and be a technical escalation for team members
- Maintain select vendor technical certifications
- Provide client education for deployed solutions
- Collaborate with clients, partners, and vendors to aid in the successful deployment of security solutions
Preferred Skills
- Proficient in the design, configuration, implementation, and documentation of security solutions, with strong expertise on active directory, Azure Cloud Services Entra ID, Exchange, O365, and virtualization
- Strong technical troubleshooting skills in relation to security-related products and services (Microsoft O365, Azure, AWS, VMWare, etc.)
- Strong experience transcribing complex installations into actionable and repeatable processes and standards
- Desire to learn and expand knowledge of Conversant Group’s portfolio of product and service offerings in relation to the implementation of managed security solutions
- Team-oriented, with a “can do” attitude and a willingness to help and ask for help when necessary
- Shares ideas and knowledge in collaboration with peers
- Communicates effectively in any form or medium
- Ability to manage competitive priorities, including organizing complex technical tasks for multiple clients at once
- Well versed in IT and managed services best practices, including experience with practical application of InfoSec principles
Qualifications
- 7+ years of managed services support engineering and/or architectural design and implementation services engineering
- 7+ years of security product experience implementing and supporting on-premises, hybrid, and cloud-based security solutions within Microsoft Azure, AWS, and VMWare virtual environments
- Strong knowledge and understanding of Microsoft O365, Exchange, Active Directory, Azure, and VMWare technology platforms
- Service delivery in a managed services/professional services organization highly desired
- Industry certifications in Microsoft, AWS, and VMware highly desired
- Bachelor's degree in information technology or a related field, or an equivalent work history
- Experience working within IT for the legal industry is a plus
Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
- Internal and external learning & development opportunities, including career advancement
- Competitive compensation & benefits including:
- Private health insurance
- Mental health and wellness programs
- Company-matched pension scheme
- Life insurance and income protection insurance
- Monthly fitness/gym membership allowance
Join the world's first Civilian Cybersecurity Force and take your career to the next level!