Location: Plymouth, MN
North Country Business Products is looking for a Point of Sale Support / Helpdesk Associate to join our growing team! In this role, you’ll provide exceptional technical support for our clients by troubleshooting and resolving hardware and software issues—always with a friendly, professional touch. If you’re tech-savvy, solutions-oriented, and ready to be part of a dynamic, employee-owned company, we want to hear from you!
Hybrid schedule available after a probationary period.
We’re a 100% employee-owned technology company. That means every team member is also an owner—sharing in our success and growth. At NCBP, you’re not just an employee, you’re an integral part of a company that values collaboration, accountability, and innovation.
You're a motivated and detail-oriented problem solver with strong organizational skills and the ability to multitask. You work well under pressure and thrive in a team-driven, fast-paced environment. Most importantly, you enjoy helping people and delivering outstanding service.
Provide exceptional customer service while resolving technical issues
Keep clients informed on the status and resolution of their support requests
Install and configure various software systems including antivirus, POS systems, remote tools, and change of service updates
Continuously seek to improve support processes and client satisfaction
Research and analyze internal/external resources to efficiently resolve client concerns
Maintain clear documentation and logs of all support activities
Associate degree in a technical field OR equivalent experience in POS, hospitality, grocery, or call center environments preferred
Proficiency in Microsoft Office and Outlook
Strong verbal, written, and listening communication skills
Proven customer service and data entry skills
Working knowledge of computer software, hardware, and network connectivity is a plus
Experience in retail, grocery, or hospitality industries is a bonus
4-day workweek (10-hour shifts) or 5-day workweek (8-hour shifts)
Weekend availability required
Our success is built on the dedication and ownership of our team. Whether you're just starting out or looking to grow your career, NCBP offers real opportunities and the support to help you succeed.
Learn more about us at www.ncbpinc.com