Senior IT Support Technician

ClimeCo is seeking a full-time Senior IT Support Technician, for our Digital Carbon Solutions & IT team. This position will be remote/ hybrid within the United States, with a preference for Florida, Texas, or Pennsylvania, and a potential for hybrid work in the future. ClimeCo has co-working spaces in different hubs across the United States.

Position Description

The Senior IT Support Technician will be responsible for maintaining the IT ticket system and will be the first point of contact to answer technical support inquiries from end users and solve software and hardware issues. These issues can vary greatly, so the ideal candidate is comfortable with a wide range of challenges and possesses critical thinking skills to resolve tickets. Tickets can include issues relating to email, displays, networking, application, cloud service, file sharing, and more.

The Senior IT Support Technician will work under the IT Manager and will also be responsible for keeping track of IT inventory and shipping records. This role will suggest IT hardware replacements and purchases in collaboration with Finance. The IT Support Technician will also write IT best practice documents and publish self-help articles for employee use. It is important that the candidate has strong communication, organization, and collaboration skills.

The position will assist the IT Manager with onboarding/offboarding employees by helping configure laptops and accounts, providing new hire training, and wiping used laptops to prepare for recycling, warranty replacement, or reuse.

Additionally, the Senior IT Support Technician will assist with administering cloud services like Office 365, adobe, OpenSense, and WordPress. Administration support will include things like making new Teams and SharePoint sites, sharing externally, creating mail flow rules, and organizing file structures.

ClimeCo embraces diversity and welcomes candidates who contribute to a climate that supports our staff of all identities and backgrounds. We further commit ourselves to an inclusive workplace where we value the perspectives of all employees by recognizing and appreciating their unique skills and talents. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Key responsibilities include:

• Tend to the IT ticketing system as the first point of contact
• Configure hardware deployments and replacements (Workstations, Laptops, etc.)
• Provide device support (Windows PCs, MacOS, iOS, and Android)
• Complete application installation and provide application support (Adobe, BitDefender, Office, Outlook, etc.)
• Support cloud systems applications (Office 365, OneDrive, SharePoint, etc.)
• Asset management (for office equipment and employee equipment)
• Basic networking troubleshooting (LAN, WAN, WiFi support)
• Manage remote support tools (Quick Assist, Teams, etc.)
• Information systems management, including Microsoft 365, Azure, Teams, and SharePoint Intranet administration and support
• IT training and resource development for team members
• Assist IT Manager with organization-wide incident response, support, and resolution, including interface with external service providers and consultants when necessary
• Assist IT Manager in the development of information systems strategy, development, and policies
• Continual learning to stay up to date with advances in relevant technology and applications
• Assists in meeting regulatory compliance standards
• Write IT best practice and IT policy documents
• Announce organization-wide issues and fixes to all staff